Billing and refund policy

Plans and currency

Public prices and included limits are read from the active Billing catalog and are displayed with an explicit currency. The Pricing page shows the current offers; Stripe-hosted checkout confirms the final amount, taxes, trial eligibility, billing period, and renewal terms before payment. Taxes are calculated at checkout based on the customer's billing address and applicable registrations.

Changing a public plan price does not retroactively change an amount already paid. For an existing renewing subscription, a price or material plan change applies no earlier than a future renewal after notice appropriate to the change and applicable law.

Digital delivery

Pubto is a digital service; nothing is physically shipped and there is no physical return process. After a successful payment, access and the corresponding transfer bucket are applied to the identified account promptly after Stripe confirms the payment. Recurring transfer allowances and traffic-pack validity are shown from the active Billing catalog. Traffic pack buckets are consumed in earliest-expiry order.

Renewal and cancellation

Monthly and yearly subscriptions renew automatically until cancelled. You may cancel a future renewal through account billing controls or Stripe Customer Portal. Cancellation stops future renewals and normally leaves access available through the end of the paid billing period. A plan change can take effect immediately for an upgrade or at the next period for a downgrade, as shown before confirmation.

To avoid a renewal, submit cancellation before the renewal date. Closing an endpoint, uninstalling a client, or ceasing to use Pubto does not by itself cancel a paid subscription.

Refund eligibility

Except where required by law, subscription fees are not automatically refundable or prorated after a billing period begins. We will refund a duplicate charge or confirmed billing error. We may also issue a full or partial refund when paid access was not delivered or Pubto experienced a material, prolonged failure attributable to us.

Submit a refund request to [email protected] within 14 calendar days of the charge. Include the account email, invoice or receipt identifier, charge date, and reason; do not send a full card number or card security code. We aim to acknowledge billing requests within two business days. Approved card refunds are returned to the original payment method and may take additional time to appear based on the payment network or issuer.

Policy violations and abuse

A suspension or termination caused by your material or repeated violation of the Terms or Acceptable Use Policy does not qualify for a refund for the affected service period, except where required by law or where Pubto determines the restriction was imposed in error. A user may request review through [email protected] before or together with a billing request.

This rule does not allow Pubto to retain duplicate charges, confirmed billing errors, or amounts that applicable law requires us to return.

Trials and promotions

Pro subscriptions include the trial days shown on the Pricing page and checkout. Checkout discloses eligibility, duration, included usage, expiration, renewal price, and whether a payment method will be charged when the trial ends before a customer accepts it.

Taxes and payment security

Stripe calculates applicable taxes using the billing address and tax ID information supplied at checkout. Customers should provide accurate country, state or province, postal code, legal name, and tax ID where applicable. Stripe processes payment details over HTTPS; Pubto does not directly store complete card numbers or card security codes. The expected card statement descriptor is PUBTO.

Contact

Billing, cancellation, and refund requests can be sent to [email protected]. Legal questions can be sent to [email protected]. Postal correspondence may be sent to Vertex AI LLC, 1621 Central Ave, Cheyenne, WY 82001, USA.