Product support
Include the endpoint type, source status, expected client, exact error, and timestamp. Never send passwords, application tokens, or database credentials.
[email protected]
SUPPORT
Get help, report an endpoint, or contact Vertex AI LLC.
Direct email channels and the company mailing address are available for product, billing, privacy, security, and abuse requests.
Trust and safety
Report phishing, malware, credential theft, unlawful content, or unauthorized access with the public address, observed behavior, time, and supporting evidence.
[email protected]Security
Report a suspected platform vulnerability or account compromise. Revoke affected endpoints immediately and do not include active secrets in email.
[email protected]Privacy and legal
Use the privacy channel for data-rights and account-closure requests, and the legal channel for terms, rights, or formal policy questions.
[email protected]Billing and refunds
Send cancellation, duplicate-charge, delivery, tax, or refund questions with the invoice or receipt identifier. Review the published policy before contacting support.
Read billing policyCompany contact
Vertex AI LLC, 1621 Central Ave, Cheyenne, WY 82001, USA. General and sales correspondence can use the published company channels.
[email protected]Product and teams
Discuss a team workflow or controlled Relay deployment.
Product and sales requests are normally acknowledged within two business days.